F.A.Q. – EastCoastChronic

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F.A.Q. – EastCoastChronic

Atlantic Canada's #1 Online Dispensary! First time Customers use code FIRST25 for 25% OFF!

HOW CAN I PAY? We accept Interac E-transfer – information on this is sent once your order is placed and in the checkout section.

WHEN WILL I GET MY TRACKING? Orders are sent weekdays before 11am, tracking will be sent after 5pm on weekdays (BC Time)

MY ORDER WAS SHORT? You must take photo proof of the item on the scale showing weight in grams, ensuring it’s not on the DWT setting. We need a clear photo of the packaging it came in showing any sizes indicated on the packaging as well. You must contact us immediately in regards to any shortages and we will do our best to help you out.

I DON’T LIKE IT – CAN I RETURN IT? We cannot accept product back once it has been purchased, make sure you pick strains compatible with your requirements. The higher the price the greater the quality will be

HOW LONG UNTIL I RECEIVE MY ORDER? Shipping takes 2-3 business days typically. We send tracking within 48 business hours of payment receipt on weekdays – after 5pm. Orders made and paid for by 11am will be shipped same day.

DO YOU SHIP TO NUNAVUT? We do ship to Nunavut, however, the recipient is fully liable for whether or not the parcel arrives. If a parcel does not get delivered it is at the loss of the customer and we will not send another parcel without new order and payment.

DO YOU SEND SIGNATURE REQUIRED? No, please request it in the order notes if you’d like it sent signature required.

WHAT IS THE POLICY ON LOST PARCELS? We create tickets with Canada Post to investigate the status of the parcel. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring you must send signature required. Refunds will never be issued – only replacements

NEED MORE HELP? Contact us at ecc506@proton.me for questions.

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